FAQ

Our Terascop doctor in order to double check the information accuracy and to assign the request to the appropriate expert.

The assigned expert and his medical staff.

No. Misinterpretation may occurred when translating document which can impact the reliability of the second opinion report.

Terascop doctor.

Once your request for second opinion is finalized and validated by you it is no longer possible to send any documents. This provision is taken to avoid any confusion on the information / documents to be taken into account for the diagnosis.

HOWEVER should you believe that the information / document you wish to add could have an impact on the diagnosis you can contact TERASCOP via the contact form.

No. We propose to pick up your histological material and to convey it to the expert Health Establishment. Please choose “Immunofull package” from the product choice tab (step 3) of the second opinion request process.

It depends on the complexity of the case and the ancillary tests to be performed to obtain the most reliable diagnosis. Also the leadtime can vary from 48h to the shortest for a remote diagnosis to more than 3 weeks in case of advanced molecular biology tests.

Yes, you can connect to the platform and know the progress of your request at any time.

When a specific action from your side is required (for example, if the expert asks you for additional information), you are automatically notified by email.

A package upgrade proposal means that the expert needs to perform additional ancillary tests to increase the reliability of the second opinion.

You can:

• Accept. Only the price gap between the package initially paid and the upgraded package will be charged
• Decline. A second opinion report with reserves related to the refusal of package upgrade will be issued and available on the platform

No. Only the expert can decide to contact you via the secure platform messaging.

However you can ask your questions when creating your request.

However, if it seems essential for you to contact the expert, we invite you to send us an email through our contact form. The Terascop team will inform the expert accordingly.

Postal submission is possible for the following situations:

• Scanned Slides unavailable
• Recommended or mandatory by the expert
• Need to perform ancillary tests which cannot be done locally
• Applicant's will

Postal submission is offered but you remain the final decision-maker to accept it or not.

You must fill in the following information on the TERASCOP platform:

• Pick-up place
• Informations about Slides and Blocks (Reference, Techniques...)
• Person to Contact
• Dates and time slots to collect your slides and block

We also invite you to consult our shipping recommendations to avoid any damages during the transport.

Yes, please attach medical imaging (CD-ROM) for pathologies related to the following systems:

• Bones and Joint
• Central Nervous System
• Thoracic

You can also upload these files directly to our platform when creating your request.

Your request is canceled within 7 days after the unsuccessful pick up of the carrier.

However, you can contact us via our contact form during this period. Another collection tentative will be made once the new shipping fees have been paid.

Yes. The histological material is returned to the place where the collection took place. Newly produced slides are however preserved and archived by the expert Health Establishment in accordance with French regulations.

No. The rule is one shipment per request because the destination may vary depending on the assigned expert.

Consult our prices here.

The medical expert.

Mango pay. We chose this solution for its security, flexibility and international recognition. Mango pay is owned by the Credit Mutuel Arkéa bancassurance group, which offers solid financial guarantees.

Once the second opinion request form has been completed, you can proceed to the payment.

Yes. Following cancellation fees apply:

• 200 € for order cancellation before expert assignment
• The total amount of the order for order cancellation after expert assignment

A second opinion report with reserves related to the refusal of package upgrade will be issued and available on the platform.

Yes. Your bill will be available on the platform once the second opinion report is issued.